Last updated: 24 September 2026

How to delete your data

You can delete your Braincloud Learning account and the personal data in it yourself, at any time, without asking anyone.

Deleting it yourself, in the app or on the web

Sign in with the account you want to delete.
Go to Profile.
Scroll to the bottom of the page and choose Delete this account.
Read the confirmation, then type the phrase it asks for, so an accidental tap cannot delete your account.
Confirm.

Deletion takes effect immediately. You will be signed out and will no longer be able to sign in with that account.

What happens when you delete your account

Your profile — name, email address and picture — is removed from the live system.
Every connection to Google, Facebook, Apple and LINE is disconnected. For Apple we also tell Apple to revoke our access, so Braincloud Learning disappears from the list of apps using your Apple ID.
The device tokens used to send you notifications are deleted, so notifications stop.
Any learning management system username and password we held on your behalf is deleted.
Your notification history is deleted.

The data is kept in archived form for a further 90 days so an accidental deletion can be reversed, and is then permanently erased automatically.

What is not deleted

Institution records. Grades and attendance held in your institution's own systems are not deleted, because your institution is the controller of that data. To have those removed, contact it directly.
Data we must keep by law, such as accounting records, is retained for the period the law requires.
Your accounts elsewhere. Deleting your Braincloud Learning account does not delete your Google, Facebook, Apple or LINE account.

If you have lost access to your account, email support@braincloudlearning.com from the address linked to it and tell us you want your account and data deleted.

We may ask for more information to confirm it is really you, so that nobody else can delete your account, and we will complete the request within 30 days of confirming your identity.

Your other rights

Besides deletion, you can ask to access your data, obtain a copy, correct it, restrict its use, or have it transferred. See the Privacy Notice.

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